Shipping Policy

Last updated: October 4, 2026

At LAMPHAHA, we are committed to delivering your order safely and efficiently. Please review our shipping policy below for information about processing times, delivery estimates, shipping costs, and related details.

1. Order Processing Time

All orders are processed after payment has been successfully received.

Most products ship from China. Orders are dispatched within 48–72 hours after the order is placed. During this period, we confirm order details, prepare the item, complete quality checks, and arrange shipment.

For products explicitly marked as US stock, please refer to the product-specific shipping estimate shown on the product page.

Please note that processing times may be longer during holidays, peak seasons, or for customized / made-to-order items.

2. Shipping Destinations

We currently ship to:

[United States / Region 1]
[Canada / Region 2]

At this time, we do not ship to [another regions].

If your location is not listed above, please contact us before placing an order.

3. Shipping Costs

We offer [free shipping / flat-rate shipping / calculated shipping] for eligible orders.

Shipping costs, if applicable, will be displayed at checkout before payment is completed.

For oversized, heavy, customized, or special-delivery items, additional shipping fees may apply. In such cases, we will contact you before shipment.

4. Estimated Delivery Time

For products shipping from China, estimated transit time is 20–45 calendar days after dispatch. Including order processing, the estimated total time from placing your order to delivery is 22–48 calendar days.

Delivery times may vary depending on the destination, carrier availability, customs processing, weather conditions, holidays, or other circumstances beyond our control.

The 20–45 calendar-day transit estimate starts after dispatch and excludes the 48–72 hour order processing period.

5. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.

Please allow 5 business days for tracking information to update after the shipment has been picked up by the carrier.

6. Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, brokerage fees, or other local charges may apply.

These charges are determined by the destination country and are the responsibility of the customer unless otherwise stated at checkout.

We are not responsible for delays caused by customs clearance procedures.

7. Delivery Address Accuracy

Please make sure your shipping address is complete and accurate before placing your order.

We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If you need to update your shipping address, please contact us as soon as possible. Address changes cannot be guaranteed once the order has been processed or shipped.

8. Delayed, Lost, or Damaged Shipments

If your package is delayed, lost, or arrives damaged, please contact us at support@lamphaha.com with your order number and relevant details.

For damaged items, please include clear photos of the packaging and product within 60 days of delivery so that we can assist you with a replacement, repair, or claim.

9. Failed Delivery or Returned Packages

If a package is returned to us due to an incorrect address, refusal of delivery, unpaid customs fees, or failure to pick up the package, the customer may be responsible for any return shipping costs, reshipping fees, or related charges.

Refunds, if applicable, will be processed according to our Return & Refund Policy.

10. Contact Us

If you have any questions about shipping or delivery, please contact us:

Email: support@lamphaha.com
Business Name: LAMPHAHA
Website: lamphaha.com